Our Museum was visited recently by 18 professors from Peking University  students, in Minneapolis as adult ESL  students. On the same day, a Minnesota man visited the Museum with his three cousins from Sweden. While these two groups may live half a world apart (literally!), their visits to the Museum coordinate the history and diversity that are such major features of Wells Fargo.

The professors from Beijing were touring downtown Minneapolis, looking to test and improve their English skills. In the museum, they were surprised that I had Chinese-language brochures for their convenience. Their second reaction was curiosity at the connections between Wells Fargo and the Chinese population of California in the mid-1800s.

When gold was discovered in California in 1848, the Chinese population was fewer than 100 people. But the Gold Rush radically increased all segments, and by 1860, the Chinese population  had jumped to 110,000. While many businesses in California excluded other nationality and language groups, Wells, Fargo & Co. opened their business to all customers.

To aid transactions with Chinese-speaking customers, Wells Fargo hired Chinese language interpreters and advertised in Chinese-language newspapers. By the 1870 s, Chinese patrons made up one-quarter of the customer base at some locations. Wells Fargo distributed a "Chinese Business Houses Directory" to promote bilingual locations. Indeed, a man named Wong Sam created a Chinese-American phrase book in 1875 that included a list of Wells Fargo offices.

In a similar history, the Swedish visitors to our museum were curious about their ancestors who founded a community in central Minnesota and, they believe, worked for Wells Fargo. Swedish , Norwegian , German , Polish  and other European populations came to the Midwest , hoping to prosper as farmers. Wells Fargo arrived in Minnesota in1885 but only stayed one year. So what were the odds that Swedish visitors had ancestors in Minnesota who worked for California-based Wells Fargo inside a single year? The odds were actually pretty good.

Consider: Wells Fargo returned to Minnesota in 1897. Offices cropped up in cities, towns and whistle stops, bringing express and banking services to the area's businesses and farm families . For our Swedish visitors' ancestors, it was only natural for them to conduct business in Swedish  -- just as other immigrant populations did business in their native languages. These communities were embraced by Wells Fargo, who advertised and did business in many languages.

Wells Fargo's history shows our 155-year success is, in part, tied to the open-minded business practices originating since the very beginning. Wells Fargo's commitment to serving every customer was as strong in Minnesota 100 years ago as it was in California in 1852. And it is as strong today as it was then.

Posted by Heidi Berg at 11:29 AM | Permalink | Comments (2)
Found in Farmers, Gold, Minneapolis, Misc, Museums, Perspective, Remember, Wells Fargo Bank

Wells Fargo's Minneapolis History Museum has a program this month commemorating the 1982 Thanksgiving Day Fire. The Fire and people's memories are also featured on Wells Fargo's History site.

That blaze in downtown Minneapolis destroyed the Northwestern National bank headquarters, the company that rebuilt itself as Norwest and later merged with Wells Fargo.

The fire took everyone by surprise and the event was seared in the community's memory.

This year marked the 25th anniversary of the Fire. Minneapolis Curator Megan Schaack blogged about the fire, developed exhibits and hosted events that culled memories of the disaster, good and bad.

WellsFargoHistory.com has video memories from employees, including today's CEO John Stumpf, who began work immediately to get business back on track. The fire occured on Thanksgiving Thursday and burned through the weekend, but the Company opened first thing the following Monday morning. Rock stars!

The fire is a big deal in the Twin Cities. The Museum's events got a lot of attention from the media, in print from the Downtown Journal  and on TV at KARE  (Channel 11) and Fox 9 

(Check out how Channel 5   uses WellsFargoHistory.com as their content — that darn media!)

Posted by Charles at 02:55 PM | Permalink | Comments (2)
Found in At Work, Events, Experts, Fires, First-hand Accounts, Minneapolis, Misc, Museums, Natural Disasters, Participate, Perspective, Prepare, Remember, Thanksgiving, Wells Fargo Bank

The 25th anniversary of the Thanksgiving Day fire that destroyed Northwestern National Bank  (now Wells Fargo) in downtown Minneapolis is fast approaching. The fire was, at the time, the largest office fire in US history and caused an estimated $100 million in damages. The flames burned for four days and demanded the efforts of 180 firefighters. Amazingly, the first five floors of the bank building were untouched by fire. Charles Lindberg’s first plane, a "Jenny" , on display in the lobby was unscathed (Lucky Lindy lives on), as were the safe deposit boxes and vault.

A new emergency plan — quickly put into place along with computer backup files stored four blocks away (new technology in those days) — allowed the bank to continue business the next day. By the following Monday, 1,500 team members were working from new office spaces throughout town.

The empty shell of a building stood for two years until it was demolished in 1984. The city block stood empty for another four years until the construction of the Norwest Center (now called the Wells Fargo Center ). Designed by Cesar Pelli , the 57-story bank tower opened in 1989. Pelli salvaged and reused many architectural parts from the demolished 1930 bank building. “These elements," Pelli declared, "help make the connection between past and present, old and new, to strengthen the continuity through time that is the hallmark of all great cities.”

Join us in remembering the fire. Contribute your stories online at our history website. And visit the museum on Tuesday, November 20, for a reception from 3:00 to 5:00 p.m. CST. Objects on display at the Wells Fargo History Museum in Minneapolis include a melted telephone retrieved from the charred office remains.

Posted by Megan at 10:00 AM | Permalink | Comments (2)
Found in At Work, Fires, Get Involved, Minneapolis, Misc, Museums, Natural Disasters, Participate, Perspective, Prepare, Remember, Thanksgiving, Wells Fargo Bank

I was born and raised in Wisconsin, spent winter vacations in Upper Michigan , and spent summer vacations camping around the country. My husband was raised in Indiana, where the ice storms  are legendary. We were both taught to have an attitude of preparedness. Our cars are outfitted with jumper cables, emergency shovels, sleeping bags, windshield scrapers, and (of course) umbrellas.

We don't have hammers.

When your car falls into water, you can't open the door because of the pressure from the water. If you have manual windows, you can open a window and swim out. If you have power windows, you must break a window in order to escape. How do you prepare for this? Keep a hammer in your car, within reach of the driver's seat.

The night of the I-35W bridge  collapse, I watched regular-channel programming for the first time in two years. I watched all night. By the time the rescue efforts were called off for the night, I had finally figured something out. All along, people had been saying that there were 50 or more cars on the bridge when it collapsed. But on the news coverage, there were more like 20, if that. I finally realized that all those missing cars were underneath the part of the bridge that was in the water.

Did those people keep hammers in their cars? Could I have gotten out?

There is a running joke in Minnesota that all we can talk about is the weather . There's a good reason for that: We have a lot of weather, and it causes the natural disasters that we deal with here. We have blizzards, we have tornados, we have flooding. We don't have earthquakes, or hurricanes, or tsunamis. So, of course, we talk about the weather. But now we're talking about bridges.

The I-35W bridge across the Mississippi is as complicated in its death  as it was simple during its life . For many of us, it is as though we lost a family member. Many of us drove that bridge twice a day; I myself drove it about twice a week. Its death has caused tangled emotions and tangled conversations, no less than it has caused tangled traffic. Some of us ran to give first aid help; some of us ran for our cameras; some of us ran away. Some of us want to get as close to it as possible; some of us can't even see pictures without shedding tears. Some of us blame the mayor; some blame the governor; some blame the legislature; some blame the construction company doing repairs. Some of us want to spend more on all of our highways; some of us want to spend more on mass transit; some of us want to spend more on maintaining the status quo.

I just want to buy a hammer .

Posted by Phyllis at 01:36 PM | Permalink | Comments (6)
Found in At Home, At Work, Events, Get Involved, Minneapolis, Misc, Museums, Natural Disasters, Perspective, Prepare, Remember, Wells Fargo Bank

Yesterday evening, the I-35W bridge between Minneapolis and St. Paul collapsed during rush hour. Many died or suffered major injuries. At this point, the rescue operations are still going on, and it's hard to know what the ultimate toll will be.

Guided By History has bloggers in Minneapolis, and there are many people who work with us in preparation and publication. We all like each other a lot, laugh a lot about some of the things we put together here, and really believe in our company and its outreach. At this point, I know some are OK. I have not heard about others, but the calls are in and I'm waiting to hear.

The whole thing freaked me out because these are people I know and care about. I've been to Minneapolis on business, winter and summer, and it's a wonderful place. We have a terrific relationship with the Minnesota Historical Society  in St. Paul. Twin Cities people are my neighbors, and I feel this tragedy deeply.

Please contact the Red Cross chapter in Minneapolis  and do what you can to help. If you are part of this blog community, send an email or comment to let me know how you're holding up.

Posted by Charles at 11:04 AM | Permalink | Comments (1)
Found in Events, Get Involved, Minneapolis, Misc, Museums, Natural Disasters, Perspective, Wells Fargo Bank