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August 27, 2007

The fight against fraud

dinna

Recently I got a call from my credit card company asking me about some unusual charges. Since it was on a card that I have for emergencies and knew hadn't been used in quite some time, I knew that someone was committing fraud with my account.

I was infuriated. How could this happen? I checked my wallet right away and my card was still inside. The customer service rep on the other line explained that there are many ways that people find to commit fraud.

Fortunately, I was told I would not be responsible for any of the charges. My account was closed, and I was given a new account number and sent a new plastic card. I also had to fill out an affidavit stating for the record that none of the charges made were authorized by me. The affidavit had to be returned to my credit card company within a specified timeframe in order to keep the status of the charges as fraud.

Although I am hopeful my situation will be resolved quickly (and without impacting my credit history Click here to learn about third-party website links), it still highlights the importance of being vigilant with your card to help avoid fraud. Here are a few "Credit Card Safety Tips" pulled from Hands on Banking®, Wells Fargo's free money management education program:

  1. Keep your card in a safe place. Never leave your credit card lying around—particularly in communal living situations like dorms—and protect your credit card number as much as possible.

  2. Don't let anyone else use your card. No matter how much you trust someone (including boy/girlfriends and roommates) you are ultimately responsible for any activity on your card. Avoid conflicts over misuse by never sharing your credit cards.

  3. Report your lost or stolen card immediately. If you misplace your card or suspect that you have been the victim of theft, contact your credit card issuer right away. They may be able to freeze your account and begin the process of correcting any charges that may have occurred without your consent.

  4. Save receipts and compare them with your statements. Be sure to monitor your account often to ensure that all activity on your card was actually authorized by you! Most issuers provide online access to your account, so sign up and make a habit of logging on frequently. If you notice any suspicious transactions, contact your card issuers immediately to begin the process of resolving the suspected fraud.

Finally, you might want to contact your credit card issuer to see what tools are available to help you combat fraud on your account. At Wells Fargo you can set up email alerts that will notify you of unusually high activity on your card—this simple "heads-up" could be a potential fraud-prevention tool!

Credit card fraud is a serious issue, but following a few proactive steps can help you avoid its damaging consequences. If you have any tips on how to avoid or recognize credit card fraud, or if credit card fraud has happened to you, share your thoughts.

Comments

That's the frustrating thing about this whole incident... I don't have a clue how my credit card number was stolen! The thief must've been local, though, because the purchases were made in a neighboring town. No online charges as far as I could tell.

Dinna, I had a similar thing happen to me three years ago with a card that I hadn't even activated! The company (not Wells Fargo) was very accomodating--the first time it happened. I completed the affadavit, they processed it quickly, and there was no damage to my credit. But here's the kicker: the company closed my account and opened another one, and fraud happened again, almost immediately. To get it fixed the second time was much more difficult. I no longer do business with that company.
Now I use the free Annual Credit Report service (annualcreditreport.com) to keep a close eye on my credit. I can get a free credit report once every 12 months from each of the three nationwide credit reporting agencies (Equifax, Experian, and TransUnion). That way, there are NO surprises!

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