You might not have noticed, but at the end of April we added a toll-free phone number to the Student LoanDown blog: 1-877-412-5321.
In the age of social networking and Twitter 
— which, BTW, Wells Fargo is using — why would we include something as archaic as a phone number? After all, I'm the first to admit that I generally go out of my way to avoid making a phone call. If it's something I can solve by looking up the answer online or sending an email, that's the route for me.
But education financing can be complicated, frustrating, and even a bit emotional. And when you're trying to figure out how much to borrow for school — or if you should even borrow at all — sometimes it can help to talk things through with a real, live person. Our student loan specialists are here to help.
Of course, you can continue to comment on posts, or send us emails, or use our Ask the Expert tool. You have options!
Later this year we're going to give ourselves a bit of a facelift, and we're planning on adding some additional features, too. If you have suggestions for what you'd like to see, please send 'em our way!
I applied for a private student loan which says it was disbursed. I called but they couldn't tell me if I would recieve it on the disbursement date or if it was being mailed out on that day. My question is how long does it usually take to receive the disbursement if its being sent directly to the borrower.
jason—Did you apply for your private student loan with Wells Fargo? If so, you can email us through the Ask the Expert tool, and we can check on the status of your disbursement.
For a Wells Fargo non-certified private student loan (which is the only type of loan we offer where the funds are sent directly to the borrower), checks are mailed and typically take 7-10 days to arrive.
What does it mean when I get a letter saying my student loan has been deactivated.
Anonymous, I have not heard of a student loan being deactivated. However, some lenders have ceased participating in the student loan program, so it's possible that your lender has been deactivated.
I'd suggest that you check with your school's financial aid office for more information. If your lender is Wells Fargo, please email us through the Ask the Expert tool and we can look into your situation.
Hope that helps!