Tomorrow will mark three years since we launched the Student LoanDown blog. It's kind of crazy for me to think about! For three years, I've been sharing my own financial saga and helping readers understand theirs.
To celebrate, I decided to give you a little behind-the-scenes peek at what happens on our end to bring you the information you find here on a day-to-day basis. Remember, none of us are full-time bloggers — we get to talk with you along with other daily responsibilities. So the time lapses are when I'm doing other tasks that are slightly less fun! 
8:45a.m. After procuring a morning beverage, I log on to my computer and start to sort through emails and comments that have come in overnight. One of the highlights of my day is seeing your responses to what we've posted and the questions you have.
9:30a.m. Once I've got a handle on what I need to respond to, I identify the resources I need to answer your questions. Sometimes the questions you ask are pretty complex. So, I get to engage other team members throughout the business. Like when you wonder about deferments and forbearances (technical terms for ways to postpone your student loan payments), I get to talk with folks in our Account Maintenance department. Answering your questions has helped me understand tons of different areas of the business I wasn't familiar with at first.
12:00p.m. I have an idea for a series of posts, but first want to talk with our blog editor, Henrik, to get his feedback. After chatting about how to present the information best, I get started on the first post.
1:25p.m. As I'm drafting responses to the comments and questions I got in the morning, a new email comes in through our Ask the Expert feature. The customer has some specific questions about her student loan with Wells Fargo, so I engage our Executive Office. That's the group that handles escalated customer inquiries. And they can pull the details of the borrower's account for me.
3:15p.m. Ring, ring. Caroline is calling! She wants to have a quick brainstorm session for some post ideas. Along with drawing experiences from our daily lives, we also like to have timely conversations about what's going in the lives of students. Sometimes it helps to bounce ideas off another blogger.
4:45p.m. I realize my post ideas are going to take a bit more research, so I crank out a quick post about it being our anniversary, which you're currently reading! After I send the post to Staci, I wait to hear her chuckle over the cube wall as I am v. clever and v. funny (and v. modest).
6:00p.m. With another day of comments published and questions answered, I note what items are still outstanding for the next day and put them on my to-do list so I remember to follow up.
So there you are: A look into the glamorous life that is blogging for the Student LoanDown! Thanks for teaching me new things every day with your great conversations and questions. I've really had a lot of fun talking with you over the past few years, and we hope you're having fun, too!
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