Just a few weeks ago, Wells Fargo launched a new online student loan application with several improvements to make applying for a student loan easier.
What's so special about the new application? For one, you — our customers — had a hand in designing it! See, you told us what some of your pain points were, and we listened to that feedback and used it to design something that works better.
Here are some of the changes we made:
- Up front, the application suggests which student loan products might best meet your needs, based on your school, grade level, program, and cost of education.
- The application itself has been condensed so there are fewer pages to click through.
- Throughout the application, there are hyperlinks to define any terms that might be confusing, as well as clearer instructions for cosigners on private student loans (and we know you have many questions about cosigners!).
- Finally, the application clearly details the next steps in the process so you know exactly what to expect before, when, and after you apply.
All in all, very solid improvements that we hope will make your customer experience even better.
Speaking of customer experience, have you used the new online student loan application? If so, any feedback to share? We're listening!
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