Icing Inefficiency

Bob

We promised to reduce Loss and Damage. Therefore, we must handle shipments "The Fargo Way."

Issues of the Wells Fargo Messenger in 1913 and 1916 focused on the matter of "Loss and Damage."  And the little things meant a lot — attention to details was the answer.

On March 25, 1915, a traveling inspector in Albuquerque, New Mexico wrote to Elmer R. Jones, General Superintendent of Wells Fargo & Co.'s Express. "Looking over overland waybills carried by messenger D.A. Wetherbee for shipments of perishables," the inspector wrote, "I notice that he writes on the face of the waybill, 'ICED' with date and name."

Rushing refrigerated carloads of fresh produce was a huge Wells Fargo business, and the inspector saw how precious time could be saved during stops. Wells Fargo messengers along the route, he recommended to Jones, "should be furnished with a regulation re-ice stamp." This would save them the time of writing the icing schedule on waybills, or having to decide whether a shipment needed ice when the train stopped.

Jones got the letter in two days (by Wells Fargo Express, of course), and very quickly the re-ice stamps were disbursed!