Results tagged “Wells Fargo Home Mortgage”

Starting this week, we're converting a number of Wachovia mortgage accounts to Wells Fargo Home Mortgage. The first set of accounts will be converted Thursday, October 1, and another set of accounts converts Friday, October 16.

When your loan converts, there will be a brief period when you'll be unable to view your account online — either at Wachovia Online Banking or at Wells Fargo Online®. For those of you with loans converting in October, here's what you need to know:

• The Wells Fargo Home Mortgage Welcome Center is a great resource for anyone with questions about the conversion process in general.
• If your mortgage is converting to Wells Fargo on October 1, you should have already received a letter from us. Starting October 5, you can sign up for Wells Fargo Online on our Online Mortgage Access page, and begin managing your mortgage online.
• If your mortgage is converting on October 16, you should receive your letter approximately ten days prior to that conversion date. Until you receive the letter, it's still business as usual, but beginning October 20, you can sign up for Wells Fargo Online to start managing your mortgage online. For steps that can help you to smooth your conversion from Wachovia to Wells Fargo, refer to these mortgage conversion checklists.

Lastly, not every Wachovia mortgage loan is converting to Wells Fargo! Until you receive a letter that provides your conversion date, it's (you guessed it) business as usual. Keep those comments coming!

We've been getting a lot of questions from customers about how our home mortgage team is approaching the Wachovia integration, and I'm pleased to report it's well underway. As Wells Fargo Home Mortgage and Wachovia Mortgage combine, we're bringing together all parts of the organization from sales to our servicing teams.

For the past several months, we've been integrating our mortgage sales teams so they now offer Wells Fargo mortgage loans. This includes the local people who sit in Wachovia bank stores and mortgage offices and the underwriters and loan processors they all work with.

So now when you walk into your local Wachovia bank to apply for a mortgage, the home mortgage consultant will give you his or her Wells Fargo Home Mortgage business card, along with Wells Fargo materials. It will also mean that after you close your new loan, you'll get monthly statements from Wells Fargo, not Wachovia.

This month, we expect to wrap up the transition of the loan application and approval teams who work with customers who call one of our toll-free numbers or apply for a mortgage on the Internet. Later this year, we expect to start integrating our mortgage servicing teams — the people you talk to when you've got a question or concern about your loan payment.

Also, Wells Fargo customers have an additional way to make their Wells Fargo mortgage, and Home Equity loan or line of credit payment. Wachovia Financial Centers can now accept payments for these products, meaning our customers have another payment option available to them.

As information about how we're integrating our mortgage servicing operations comes available, we'll let you know what those changes are and how they'll affect you. In the meantime, for questions or issues with your existing mortgage, the best thing to do is continue to call the numbers on your monthly statements. If you find yourself in a situation where you can't make your mortgage payments, the sooner you contact us, the more options we may be able to provide.

Of course, we know so many of you have been calling. And you've told us in person and in comments here on the blog that you want the transition to be seamless. We really want to thank you so much for your patience, and to let you know we're working as hard and as quickly as we can to help you in these difficult times.

As always, we welcome your input, so please continue to let us know how we're doing with the integration.