All of us here at Wells Fargo and Wachovia really value your feedback. For those of us on the Social Media team, that includes making your blog and other social media experiences as engaging as possible.
Whether through content, design or features, we're constantly on the lookout for better and more effective ways that allow you to participate more by sharing your thoughts. And, we want to make it as easy as possible. That's one reason that our comment box is embedded right here in this post.
What Would You Like To See More Of On The Blog?
But wait, participating is getting even easier! Today we're excited to unveil a new element on the Wells Fargo-Wachovia Blog: polls! Why polls? Well, we like them because they are simple and effective ways to get your thoughts on a particular subject. Comments are a great way too (so keep them coming), but if you're busy, and want to contribute with a click of the mouse, polls are here.
Here then is our inaugural poll...and thanks in advance for voting!
While I appreciate the use of a poll, I think there is one glaring omission in the options. I would love to see more information regarding the actual integration of Wells Fargo and Wachovia. While I enjoy reading the Community News, History, and Interviews posts, I think most people reading this blog are clamoring for more information regarding the timeline of the integration (systems, products, branch conversions, etc.). So far, we only know that Wachovia's Colorado branches are being integrated in November, and that the other overlapping states will soon follow. But, that's it.
While I understand that this process will be slow, I find it extremely frustrating that we don't even have a timeline. Thanks!
(I'm a Wells Fargo customer living in New York state.)
I could not agree more with Tony. I used to be a "regular" reader, but recently I stopped. I stopped reading regularly because there is nothing new, especially with the integration, which is supposed to be the purpose of this blog. I'm quite disappointed with the lack of communication. While the company says it's communicating as best as possible, the fact is that the higher ups in the organization know very well what the integration plan is, yet I'm sure this is confidential information for some reason. All we get on this blog now is "we'll keep you informed as more details come available." I find it hard to believe that one of the biggest and best banks in this country doesn't have this information available.
Polls are a novel idea, but I think this blog is becoming more off topic from its original design of merger news & information.
Very disappointing...
Hi Tony,
The integration wasn't an option in the poll because we're trying to make all the posts about integration of our companies--but, I understand your desire to see more state-specific, store conversion info. We should have had "store conversions" on the list.
It's probably too late to redo the poll, now that the voting's started. Maybe we can include a write-in "other" next time in case we miss something. If we do this poll again, we'll definitely include "stores".
In the meantime, I do want you to know we realize our readers are hungry for more information about state conversions, and we're doing our best to get you this information as soon as we can.
Thanks for continuing to follow our progress and read our blog. We appreciate your business, and hope you'll stick with us until we get to your state.
Amen Tony! Just get it over with already with overlapping states where Wells Fargo overlaps Wachovia and structurize states where its the opposite.
I've read in some newspaper articles that Wachovia branches on the East Coast won't be converted until late 2010 and "possibly not until 2011" because WF doesn't want to alienate customers.
Customers will be alienated if you wait until 2011 to finish this thing. Get this train moving, put out a concrete schedule, and stick to it!
Tell Us About Envelope-FreeSM ATM. This Will Be Awesome Addition to Wachovia Branches I Hate Carrying Envelopes in my car. and never having a pens... SAVE TREES...
I'd like to see more "behind the scenes" stories. What systems have been converted? Are benefits for your employees merged?
Why has there not been an interview with Pat Callahan yet? Considering she is the head of integration and this is the integration blog, seems like you have missed the big potato.
When are the go-forward products going to be announced?
Anonymous, thanks for the comment. Both banks offered a number of products and services. We are in the process of finalizing those items and will be communicating that information in the coming months. While we've communicated that Way2Save will be staying, we hope to give you additional information soon.
Hey Jennifer, thanks for the comment. It is, and remains, our plan to bring you information from behind the scenes of this merger. There's no doubt that many people want to know when their state or accounts are going to convert, and we stand by our pledge to communicate that information as soon as we have it.
It's interesting you bring up HR benefits conversion. Those decisions have been made and that information has been communicated internally to all employees. Not sure that it's relevant to the overall customer conversion which is why it wouldn't appear on this blog. Also, we have had a post with Steve Boehm who is co-leading the merger with Pat Callahan. We've talked to Pat and she is interested in blogging soon.
This wishy-washy nature of this merger makes me want to take my business to Bank of America. Management knows the integration schedule, and for whatever reason, they feel the need to hide it.
I agree. The simple fact that so many communications on this blog have been after-the-fact and/or last minute raises legitimate questions and concerns over Wells Fargo's decision making processes and overall claim to do right by customers. And again, Wachovia customers have always been heard and their feedback used to shape decisions. Wells Fargo is not listening to Wachovia customers. An example of which is the statement formats, both paper and online. Is Wells Fargo even talking to Wachovia customers??
I just wanted to let you know that we're circulating this feedback and appreciate the time you're taking to let us know how you feel about this. I understand your frustration. I hope to demonstrate that we are listening, as we did with Way2Save and other product information on the blog.
My concern with moving to Wells Fargo is that is seems that the left hand doesn't know what the right hand is doing. Mortgage seems to be doing its own integration. Brokerage is doing its own thing. Insurance is doing its thing. And, none of these departments seem to know about this blog. I can imagine the blog writers running around trying to gather information after something has happened.
Whenever Wachovia did an integration (like with Wachovia and First Union), it seemed like the whole company moved smoothly together. The operation of Wells Fargo seems very disjointed.